Terms and Conditions

1. Acceptance of Terms

By accessing and using the services offered by De la Olla a tu Mesa (hereinafter, "We" or "the Service"), you (hereinafter, "the Client" or "You") accept and agree to comply with these Terms and Conditions. If you do not agree with any of these terms, please do not use our services.

2. Description of Services

De la Olla a tu Mesa offers private chef, catering, and in-villa culinary experiences in Tulum, Quintana Roo, and within a 50 km radius (additional costs apply outside Tulum city), as well as in Mérida, Yucatán, and within a 50 km radius. Our services include, but are not limited to:

Breakfast & Brunch Service
Lunch Service
Private Dinner Service
Charcuterie & Small Bites Service
Bartender Service
Floating Breakfast Service
BBQ & Taquiza Service
Event Catering (including weddings, corporate events, and retreats)

All our services are personalized and prepared with fresh, high-quality ingredients directly at the Client's location.

3. Booking and Confirmation Process

3.1. Making a Reservation: Reservations can be made through our website, by direct contact, or via some of the platforms we operate on (such as Airbnb, Google, Tripadvisor, etc.). The Client must provide the required information in the reservation form, including full name, email, phone number, preferred date and time, number of guests, type of service, accommodation/villa details, and any special requirements.

3.2. Minimum Notice: All reservations require a minimum of 36 hours' notice to ensure team availability and ingredient freshness. Requests made with less than 36 hours' notice are subject to availability and may incur an additional charge.

3.3. Reservation Confirmation: Once your request is received, De la Olla a tu Mesa will contact you promptly to confirm availability, finalize service details, and provide payment instructions. The reservation will not be considered confirmed until the agreed payment or deposit has been received.

3.4. Bookings Through Collaborators: Reservations made directly with individuals or companies with whom De la Olla a tu Mesa has a collaboration agreement are subject to these Terms and Conditions, as well as any specific terms and conditions that the vendor or collaborator may apply regarding costs, administration, payment policies, and any other related booking management aspects.

4. Pricing and Payment Policy

4.1. Prices: Prices for our services will be detailed at the time of quotation and/or reservation. These may vary depending on the type of service, number of guests, menu selection, and any additional requirements.

4.2. Age-Based Rates:

Children aged 2 to 10: Pay 50% of the regular price.
Children aged 0 to 2: Do not pay and may accompany the responsible adult in their care.
Ages 11 and above: Pay the regular rate.
Additional charges may apply for special dishes for children aged 0-2 years that are not included in the standard menu.

4.3. Payment Methods: We accept various payment methods, which will be specified at the time of reservation confirmation.

4.4. Deposits and Final Payments:

If a deposit is required to confirm the reservation, 50% of the total service cost will be requested.
The remaining balance must be settled no later than 30 minutes before the service is rendered.
For weddings, corporate events, and retreats, a deposit of 500 USD or its equivalent in Mexican Pesos (MXN) or any other currency is required to reserve a date.

4.5. Extra Fees: Any extra fees listed on the menu must be settled with the same advance notice as the main service.

4.6. Invoicing: If an invoice is required, the Client must request it directly at chefjair@delaollaatumesa.com and provide complete tax information.

5. Cancellation and Refund Policy

5.1. Cancellations by the Client (General Services):

Cancellations made more than 7 days in advance: 90% of the deposit or payment made will be refunded.
All cancellations (regardless of notice period, except those more than 7 days in advance): 10% of the deposit will be retained for administrative and operational costs.
Cancellations made less than 36 hours in advance or No-Shows: The deposit or total service payment will not be refundable, due to costs incurred in preparation and ingredient acquisition.
Cancellation due to lack of menu selection: The reservation may be cancelled without refund if menu selections are not received 36 hours prior to the reserved time. For reservations accepted with exactly 36 hours' notice, the Client will have only 24 hours (i.e., 12 hours after the reservation is confirmed) to submit their menu selections.

5.2. Cancellations for Weddings, Corporate Events, and Retreats:

To cancel a wedding, the Client must do so a minimum of 4 months in advance. After this date, the deposit will not be refundable. Specific cancellation terms for other corporate events and retreats will be detailed in the corresponding service contract.

5.3. Cancellation Due to Accommodation Issues: The service may be cancelled by De la Olla a tu Mesa (without refund) if the Client's accommodation lacks basic kitchen necessities such as water, gas, and/or electricity, as required by the type of stove and oven needed for menu preparation.

5.4. Rescheduling Dates: Any date rescheduled for reasons not qualifying as unjustifiable emergencies (such as accidents unrelated to our service or natural disasters) will incur an additional cost, unless the Chef has agreed to the date change without charge.

5.5. Cancellations by De la Olla a tu Mesa: In the unlikely event that De la Olla a tu Mesa must cancel a service due to force majeure (e.g., severe chef illness, accidents preventing service delivery) or other unforeseen circumstances, a full refund or rescheduling of the service on a mutually agreed date will be offered.

6. Client Responsibilities

6.1. Accurate Information: It is the Client's responsibility to provide accurate and complete information regarding the number of guests, accommodation/villa details, and any dietary restrictions or allergies. De la Olla a tu Mesa is not responsible for inconveniences arising from incomplete or erroneous information.

6.2. Property Access: The Client must ensure safe and adequate access to the kitchen and service area at the property where the event will take place.

6.3. BBQ Equipment: For the BBQ & Taquiza service, the Client must have a functional grill at the property. If one is not available, please notify us in advance to explore solutions.

6.4. Oven Requirements (for Tomahawk): For preparing cuts like Tomahawk, the Client must have an oven large enough and capable of accommodating this preparation in their accommodation. If unavailable, it is recommended to consult with the Chef to explore possible solutions or alternative cooking methods.

6.5. Compliance with Rules: The Client must ensure that the service is carried out in compliance with the rules and regulations of the accommodation or villa.

7. Limitation of Liability

De la Olla a tu Mesa commits to providing its services with the utmost professionalism and care. However, we will not be responsible for:

Indirect, incidental, or consequential damages or losses.
Allergic or health reactions resulting from allergies or dietary restrictions not declared by the Client in advance.
Property damage or injuries caused by the Client or their guests.
Service interruptions due to causes beyond our control (e.g., power outages, extreme weather conditions, acts of third parties).
Third-Party Services: Third-party services offered or recommended on this page are the sole responsibility of the provider, not De la Olla a tu Mesa. In the event of contracting and paying for a third-party service through our company, this payment will not be refundable by De la Olla a tu Mesa, unless otherwise specified in an individual agreement.
Food Handling: Our staff complies with all regulations and possesses the necessary certifications in health and sanitation for food handling, ensuring food safety in the provision of our services.

8. Intellectual Property

All content present on the De la Olla a tu Mesa website, including texts, images, logos, designs, and graphic material, is the exclusive property of De la Olla a tu Mesa or its licensors, and is protected by applicable intellectual property laws. Its use without authorization is strictly prohibited.

9. Applicable Law and Jurisdiction

These Terms and Conditions are governed by and interpreted in accordance with the laws in force in the city and state where the service is booked and/or rendered. Specifically:

For services booked or rendered in Tulum, Quintana Roo (and its 50 km radius), the laws of the State of Quintana Roo, Mexico, shall apply, and any dispute or controversy arising in connection with these Terms and Conditions shall be submitted to the jurisdiction of the competent courts of Tulum, Quintana Roo, Mexico.
For services booked or rendered in Mérida, Yucatán (and its 50 km radius), the laws of the State of Yucatán, Mexico, shall apply, and any dispute or controversy shall be submitted to the jurisdiction of the competent courts of Mérida, Yucatán, Mexico.

This applies regardless of the Client's country, region, or city of origin.

10. Modifications to the Terms

De la Olla a tu Mesa reserves the right to modify these Terms and Conditions at any time. Any changes will be published on our website, along with the date of their last update. Continued use of our services after the publication of changes will constitute your acceptance of them.

Last Updated Date: June 1, 2025