How can I book a service with De la Olla a tu Mesa?
You can book directly through our website or via the various sales channels and platforms where we operate (such as Airbnb, Google, Tripadvisor, etc.). You'll need to provide your details, preferred date and time, number of guests, type of service, and your accommodation details.
How far in advance should I book?
We require a minimum of 36 hours' notice for all standard bookings. This ensures team availability and fresh ingredients. Requests with less notice are subject to availability and may incur an additional cost.
How is my reservation confirmed?
Your reservation is confirmed once you've completed the process and made your payment through our website or the relevant sales channel. For most standard services, full payment is required to confirm the date. In special cases or for large events pre-arranged with the Chef (such as when booking multiple services), a 50% deposit might be accepted. The remaining balance must be settled 30 minutes before the service begins.
What's your payment process?
We accept various payment methods, which will be specified at the time of booking. A deposit (generally 50% for special events) might be required to secure your date, with the remaining balance due on the day of the service. Extra menu charges must also be settled in advance. Gratuity is not included in our prices. If you wish to leave a tip for our staff, it's welcome, but it's never mandatory.
Are there special prices for children?
Yes. Children aged 2 to 10 years pay 50% of the regular rate. Children aged 0 to 2 years are free and may accompany a responsible adult. If you'd like special dishes for toddlers not included in the standard menu, additional charges may apply.
How are bookings handled for weddings, corporate events, or retreats?
For these special events, we require a $500 USD deposit (or its equivalent) to reserve the date. Specific payment and cancellation terms will be detailed in the corresponding service contract for each event.
