Privacy Policy

1. Identity of the Controller

At De la Olla a tu Mesa we value and protect your privacy. The party responsible for processing your personal data is:

Business Name: De la Olla a tu Mesa

Privacy Contact Email: chefjair@delaollaatumesa.com

2. Information We Collect

To offer you our exclusive services, we collect the following information:

Direct Personal Data
Full name
Email
Phone number
Date of reservation
Number of people
Type of service desired
Details of your accommodation or villa
Any special requests you may have (e.g., allergies, dietary preferences, etc.)

Website Usage Data (Automatic):

Information about how you interact with our website, including pages visited, length of visit, type of device used, and your IP address. To do this, we use cookies and similar technologies that help us improve your browsing experience and understand how our site is used.

3. Purposes of Data Processing

We use the information collected for the following purposes:

Processing and Managing Reservations: To confirm your services, coordinate all the details of your event, and send you reminders.

Direct Communication: To respond to your inquiries, address your requests, and send you important updates about our services.

Improving Your Experience: To personalize our services to your preferences and request your feedback for continued improvement.

Statistical and Analytical Purposes: To understand how our website and services are used in order to continually optimize them.

Marketing (With Your Consent): To send you special promotions or newsletters about our services. If you wish to stop receiving these, you can easily do so via the unsubscribe link included in each communication.

Legal Compliance and Protection: To prevent fraud, maintain the security of our operations, and comply with any applicable legal obligations.

4. Legal Basis for Processing

The processing of your personal data is based on:

Your Consent: By accepting this Privacy Policy.

Performance of a Contract: To provide the services you contracted (management of your reservation and event).

Legitimate Interests of Our Business: Such as the security of our operations, the continuous improvement of our services, and the prevention of fraudulent activities.

5. Who We Share Information With

Your personal information is not sold or rented to third parties. We may share your data only with:

From the Pot to Your Table Staff: Including our Chef, assistants, and all service personnel involved in providing your services.

Third-Party Service Providers: Those who help us operate our business, such as payment gateways, email marketing services, web analytics tools (e.g., Google Analytics), and website hosting providers. These third parties are required to protect your information and only use it for the agreed purposes.

Legal Authorities: If we are required by law or a competent authority to disclose your information.

6. Security Measures

We implement administrative, technical, and physical security measures to protect your personal data against damage, loss, alteration, destruction, or unauthorized use, access, or processing. This includes SSL encryption on our platform, restricted access to information, and other administrative measures to safeguard your data.

7. User Rights (ARCO Rights in Mexico)

You have the right to:

Access your personal data that we hold.

Rectify any inaccurate or incomplete data.

Delete (erase) your data from our records.

Object to the processing of your data for specific purposes.

To exercise any of these rights, please send an email to chefjair@delaollaatumesa.com detailing your request.

8. Changes to the Privacy Policy

This Privacy Policy may be updated periodically to reflect changes in our practices or the law. Any changes will be visible directly on this platform, along with the date of their last update. We recommend that you review this policy regularly.

9. Effective Date

This Privacy Policy entered into force on June 1, 2025, in Tulum, Quintana Roo, Mexico.